FAQ's
Frequently Asked Questions
Customization & Wholesale
“Can I request a custom length or color for my bead strands?”
- Yes, absolutely! We love helping you create something unique. You can request a custom length or color for your bead strands—just reach out to us with your preferences. We’ll confirm availability, provide a quote if there’s an additional cost, and let you know the estimated processing time. Let’s design your perfect piece together!
“How long does it take to process a personalized order?”
- Personalized orders take approximately 4 weeks to process, depending on the details of your design and material availability. Once your custom bead strand or jewelry is complete, it’ll ship out within 1-2 business days. We’ll keep you informed throughout the process—thank you for your patience as we craft something special just for you!
“Is there an extra cost for customization?”
- It depends on your request! Simple changes, like adjusting the length of a bead strand, may not incur an extra cost, while more complex customizations—like special colors or unique materials—might have an additional fee. We’ll provide a clear quote upfront when you share your ideas with us, so there are no surprises. Let’s create something amazing together!
“Do you offer bulk or wholesale discounts?”
Yes, we provide discounts for bulk and wholesale purchases! Pricing depends on the quantity and items ordered—contact us with your needs, and we’ll send you a custom quote.
“How do I place a bulk or wholesale order?”
Simply email, call, or WhatsApp us with the items and quantities you’re interested in. We’ll provide a quote, confirm availability, and guide you through the payment and shipping process.
“Can I mix different items to qualify for bulk pricing?”
Bulk discounts usually apply to multiples of the same item, but we’re happy to work with you! Let us know your mix, and we’ll see if we can offer a combined discount.
Shipping & Return
“How long will it take for my order to arrive?”
- In-stock items ship within 1-2 business days, and standard international shipping typically takes 5-10 business days, depending on your location. You’ll receive a tracking number once your order is on its way!
“Do you ship to my country?”
- Yes, we ship worldwide! We use trusted carriers like FedEx, DHL, UPS, and EMS to deliver your order safely, no matter where you are.
“What if my package is delayed?”
- Shipping times can vary due to customs or carrier delays. If your order hasn’t arrived within the estimated timeframe, contact us, and we’ll investigate with the shipping provider for you.
“What is your return policy?”
We only accept returns or exchanges for products that arrive defective. This applies to all items unless marked as “Close Out,” where returns or exchanges are also limited to manufacturing defects or shipping damage. Contact us within 48 hours of delivery if there’s a problem.
“What counts as a defective product?”
A defective product includes issues like broken beads, faulty clasps, or damaged components present upon delivery. Returns or exchanges aren’t available for reasons like disliking the style or color.
“How do I return or exchange a defective product?”
Reach out within 48 hours of delivery via email, phone, or WhatsApp with photos of the defect. We’ll provide a return address and instructions—please send it back in its original packaging.
“How long does it take to process a refund or exchange?”
Once we receive and verify the defective item (usually within 3-5 business days of return shipping), we’ll process your refund or exchange within 5-7 business days. Refunds go back to your original payment method.
Product Authenticity & Quality
“Are your products genuine and authentic?”
- Yes, absolutely! All our jewelry and bead strands are made with real materials like shells, stones, and other authentic components. We photograph each item ourselves to show you exactly what you’ll receive.
“What materials do you use?”
- We craft our products with natural shells, genuine stones, metals, and quality findings. Due to the nature of shells and stones, colors may vary slightly, but we strive to capture their true appearance in our photos.
“Why might the color of my item differ from the photo?”
- Since we use natural shells and stones, we can’t control their exact color or pattern—these are unique gifts from nature! We do our best to take accurate photos so you get a close match to what you see online.
“Are your beads and jewelry ethically sourced?”
We’re dedicated to ethical practices and work with trusted suppliers to source our shells, stones, and other materials responsibly whenever possible. Reach out for more details!
“Do you offer a quality guarantee?”
Yes, we back our products’ quality. If an item arrives defective (e.g., broken shells or faulty clasps), we’ll replace or refund it—check our Shipping & Return policy for specifics.
Payment
“What payment methods do you accept?”
- We accept all major credit cards (Visa, Mastercard, American Express, etc.), PayPal, and bank wire transfers. Choose what works best for you at checkout!
“Can I pay with multiple methods (e.g., split payment)?”
- Currently, we only accept one payment method per order. If you’re using a bank wire transfer for a large purchase, contact us to arrange details.
“Can I get an invoice for my order?”
- Yes, we’ll email you a detailed invoice with your order confirmation. Need a custom invoice for a business or bulk purchase? Let us know!